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Insurance FAQs

What is insurance and why do I need it?

What are the different types of insurance?

How do I choose the right insurance policy for me?

What is the claims process for insurance?

How much insurance coverage do I need?

How do I renew my insurance policy?

What happens if I don't pay my insurance premium on time?

Can I cancel my insurance policy? If yes, what is the process?

How long does it take for my insurance claim to be processed?

How can I save money on insurance?

What is a deductible and how does it work?

Do I need to disclose all pre-existing conditions while buying health insurance?

Can I insure multiple cars under one policy?

What is a no-claims bonus?

Is my insurance policy transferable if I sell my vehicle?

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Health Insurance FAQ - Navnit Insurance Mumbai

Health Insurance — Frequently Asked Questions

? What is a health insurance policy? Is it different from a mediclaim policy?

A health insurance policy covers medical expenses including in-patient hospitalisation, surgery, emergency ambulance, hospital daily allowance, and medicines — if you fall ill or are injured in an accident.

A mediclaim policy is similar but narrower in scope. It covers accidents and a pre-specified list of illnesses up to a fixed sum insured.

A health insurance policy goes further — covering critical illness, a wider range of diseases, and giving you the flexibility to review your sum insured and policy term over time. Mediclaim policies do not offer this flexibility.

? What does a health insurance policy cover?

Health insurance covers medical treatment and surgery expenses. To claim benefits, you generally need a minimum of 24 hours of continuous hospitalisation.

Some daycare procedures that do not require an overnight stay are also covered, subject to hospitalisation at a network facility.

Always read your policy document carefully to understand exactly what is included and excluded under your specific plan.

? Do I need health insurance if I am young and healthy?

Yes. Buying health insurance when you are young and healthy has two key advantages.

  • Peace of mind — accidents and unexpected illness can happen to anyone, at any age. You will not need to worry about doctor fees or hospital bills.
  • Lower premiums — insurers charge less when you are younger and healthier. Buying early locks in better rates and higher sum insured options.

? Is there an eligibility criterion for health insurance?

Anyone from 3 months (for a family floater plan) up to 65 years of age can typically take out a health insurance policy.

The insurer may ask you to undergo a medical check-up before issuing the policy. Final eligibility is determined by their underwriting guidelines, which consider your age, health condition, and family medical history.

? What is a cashless health insurance policy?

A cashless health policy lets you receive treatment at network hospitals without paying out of pocket at the time of admission.

For planned procedures, you need prior approval from your insurer or assigned TPA. For emergencies, approval must be sought within the stipulated time frame.

To use cashless treatment, present your insurer-issued health card along with valid identity proof at the hospital or TPA desk.

? What are TPAs?

TPA stands for Third-Party Administrator. TPAs act as intermediaries between the insurance company, the policyholder, and the hospital.

They manage communication between all three parties to ensure your claim is processed smoothly and without unnecessary delays.

? What are network hospitals?

Network hospitals are hospitals and health units that have a formal tie-up with your insurer or their TPA.

Receiving treatment at a network hospital allows you to use the cashless facility, subject to your policy terms. The list of network hospitals varies by insurer.

? What if there is no network hospital near me?

If no network hospital is nearby, get treatment at any hospital of your choice and pay all medical bills at discharge.

You can then file a reimbursement claim with your insurer. After review, they will reimburse the eligible medical expenses as per your policy terms.

? My employer provides group health insurance. Do I still need a separate policy?

Employer-provided group cover is a useful benefit, but it has limitations. The sum insured is often low — it may not be enough to cover a serious medical emergency.

Many group policies also include built-in co-payment and high deductibles, meaning you could still end up paying a significant amount from your own pocket.

There is also a continuity risk. When you change jobs, your employer cover ends. A new employer may not offer equivalent benefits, and buying a fresh individual policy means losing the pre-existing condition waiting period credits you had built up.

A personal policy gives you control — you choose your own sum insured and benefits, and coverage continues regardless of where you work.

? What should I look for when buying a health insurance policy?

Premium is important, but it should not be the only deciding factor. Always check that the sum insured is truly sufficient for your family's needs.

Key factors to evaluate before buying:

  • Adequate sum insured — enough to cover real hospitalisation costs in your city
  • Network hospital list — strong coverage in your area and locations you travel to
  • Cashless facility — available at hospitals convenient to you
  • Deductibles — understand how much you pay before the insurer contributes
  • Waiting period — for pre-existing conditions and specific illnesses
  • Room rent capping — sub-limits can reduce your reimbursement significantly
  • Exclusions — know exactly what is not covered
  • Claim settlement ratio — a higher ratio means the insurer pays claims reliably